Shipping policy
Shipping Policy – UciShirts
Processing and Shipping Times
Orders are generally processed immediately upon receipt. Delivery typically takes between 6 and 10 business days from the date of purchase.
During periods of high demand (such as Black Friday, seasonal sales, or product launches), processing and delivery times may be extended by a few additional days.
📌 Important: Delivery times are estimates. External factors such as weather conditions, customs inspections, or carrier delays may affect delivery times. UciShirts is not responsible for delays caused by force majeure or packages held in customs, and no refunds will be issued for delays in these cases, without prejudice to the consumer's right to terminate the contract if the delay significantly exceeds the agreed timeframe, in accordance with Article 118 TRLGDCU.
Shipping Costs and Free Shipping
Shipping costs are automatically calculated at checkout based on destination, package weight, and shipping method.
If a free shipping promotion is available, it will be clearly shown at checkout.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package.
The first tracking update may take up to 24 hours to appear. If you don't see any updates after 48 hours, contact us at: 📧 ucishirtsusa@gmail.com
Duties, Taxes, and Customs
For shipments originating outside the European Union, import duties or import VAT may apply depending on the shipment's origin. Any applicable charges are the recipient's responsibility, unless checkout indicates that such charges are included in the price.
If a package is refused due to customs charges or import restrictions, UciShirts will refund only the value of the product once the item is returned to our facility, minus:
The original shipping cost
Return shipping charges
Any customs or handling charges incurred
Incorrect or Incomplete Addresses
The customer is responsible for providing a complete and accurate shipping address.
UciShirts is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses.
Packages returned due to an incorrect address may be reshipped once the customer pays the new shipping costs. No refunds will be issued for orders delivered to an address entered incorrectly by the customer.
Delivery Attempts and Unclaimed Packages
Most carriers make two delivery attempts. If unsuccessful, the package may be held at a local pickup point for a limited period.
If the package is not picked up, it will be returned to UciShirts. In these cases, customers may request:
Reshipment of the order (shipping charges apply), or
A refund, minus applicable shipping and handling charges
Damaged or Lost Packages
Please inspect your package at the time of delivery.
If the package arrives damaged, refuse delivery or note the issue on the carrier's delivery slip. Contact us within 48 hours with photos of the box and the product.
If tracking shows "Delivered" but you have not received your order, notify us within 7 calendar days so we can open an investigation.
Once it is confirmed that the loss or damage is attributable to the carrier, UciShirts will reship the product or issue a full refund. In accordance with Article 66 ter TRLGDCU, the risk of loss or damage during transport rests with UciShirts until the product has been delivered to the consumer.
Shipping Restrictions
We do not ship to:
P.O. Boxes
Military addresses (APO/FPO/DPO)
Countries under sanctions or trade restrictions
Changes to This Policy
UciShirts reserves the right to update this Shipping Policy at any time. Changes will apply to orders placed after the updated version is published.
Contact
UciShirts – Customer Service
📧 ucishirtsusa@gmail.com